Privacy Policy

Effective Date: 06.06.2025

At Nala Native, your privacy matters. As an eco-conscious Australian skincare brand, we are committed to protecting your personal information and maintaining your trust when you shop our clean beauty products.
This Privacy Policy explains how we collect, use, and store your data via our online store hosted on Squarespace.

1. Analytics & Data Collection

To improve your experience, we may collect:

  • Browser, device, and network data

  • Referring websites

  • IP address

  • On-site behaviour (clicks, pages visited, scrolling, timestamps)

This data is shared with Squarespace to help us understand how visitors interact with our site.

2. Cookies

We use cookies to:

  • Store preferences

  • Track website performance

  • Enable smooth and secure checkout

Performance cookies are only used if you accept them via our cookie banner.
Learn more: The Cookies Squarespace Uses.

3. Checkout Data

When placing an order, we collect:

  • Full name

  • Billing & shipping address

  • Email

  • Phone number

  • Order details

This data is securely processed via Squarespace and used solely to fulfil your order. We use Google Places API to improve address accuracy.

4. Form Submissions

When you contact us or subscribe to our newsletter, your data may be shared securely via Squarespace, Google Workspace, and Zapier to:

  • Respond to enquiries

  • Improve our service

  • Share updates and offers

5. Customer Accounts

If you create an account, we store:

  • Name and email

  • Address

  • Order history and preferences

This provides a faster, more personalised experience.

6. Emails You May Receive

Abandoned Cart Emails
If you begin checkout and enter your email, you may receive a reminder within 24 hours.

Marketing Emails
You may receive occasional updates on:

  • New products

  • Skincare tips

  • Special offers

You can unsubscribe at any time via the link in our emails.

Transactional Emails
These include order confirmations, shipping updates, and password resets.
They are essential and cannot be unsubscribed from.

7. Fonts & External Resources

We use Google Fonts and Adobe Fonts, which may collect:

  • Device and browser information

  • IP address

This ensures our site looks and performs beautifully across devices.

8. Accuracy & Updates

To update your personal information, please contact us at hello@nalanative.com.au

9. Changes to This Policy

We may update this Privacy Policy as our business evolves.
The most current version will always be available at:
www.nalanative.com.au

10. Contact

Email: hello@nalanative.com.au
Website: www.nalanative.com.au

Terms of Use

Effective Date: 06.06.2025

Welcome to www.nalanative.com.au (the “Service”), owned and operated by Nala Native. By using this website, you agree to the following terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be 18+ or have guardian consent to use our website.

2. Purchases

To shop with us:

  • Provide accurate billing and shipping information

  • Authorise order processing via trusted third parties (e.g., Squarespace)

We reserve the right to cancel any order due to:

  • Suspected fraud

  • Product unavailability

  • Errors in pricing or product details

Note: Results vary. Our skincare is not intended to treat or cure medical skin conditions.

3. Cancellations & Changes

To cancel or change an order, contact hello@nalanative.com.au as soon as possible.
Once dispatch begins, changes are no longer possible.

4. Product Availability

We strive for accurate product info, but reserve the right to:

  • Make corrections

  • Update product details

  • Modify pricing without notice

5. Promotions & Giveaways

Promotions may carry additional terms.
These must be read alongside these Terms.

6. Accounts

When you create an account:

  • You must provide accurate, current information

  • You’re responsible for account activity

  • Keep your password secure

  • Notify us of unauthorised access immediately

7. Intellectual Property

All content is owned by Nala Native.
Do not reproduce or use without written permission.

8. External Links

We may link to third-party websites.
We are not responsible for their content or privacy practices.

9. Termination

We may suspend or delete your account if you breach these Terms.
Key terms like IP rights and limitations of liability will still apply.

10. Indemnity

You agree to indemnify Nala Native against any claims or losses from:

  • Your use of the website

  • Breach of these Terms

11. Limitation of Liability

We are not liable for:

  • Indirect or consequential damages

  • Loss of data or profit

  • Downtime, errors, or interruptions

  • Specific skincare results

12. Disclaimer

The Service is provided “as is”.
We do not guarantee:

  • Continuous or error-free service

  • That the site is virus-free

  • Specific results from our products

13. Jurisdiction

These Terms are governed by the laws of Australia, where Nala Native is formulated and operated.

14. Changes to Terms

We may update these Terms at any time.
By continuing to use the site, you agree to the current version.

15. Contact

Email: hello@nalanative.com.au
Website: www.nalanative.com.au