Frequently Asked Questions about Natural Australian Skincare

Skincare & Rituals

Q: What makes Nala Native skincare different?
A: Nala Native combines traditional native Australian botanicals with ancestral plant wisdom and clean, effective active ingredients. Our products are made in small batches, cruelty-free, vegan, and use eco-friendly packaging, all designed to support your skin and honour Country.

Q: How do I find the right products for my skin?
A: Take our easy skin type quizzes! They help you discover your unique skin needs and recommend the best Nala Native ritual or core products tailored just for you.

Q: Are your products suitable for sensitive skin?
A: Yes! Our formulas are gentle and free from harsh chemicals, sulphates, parabens, and synthetic dyes, making them ideal for sensitive, dry, oily, and combination skin types.

Q: Do you use palm oil in your products?
A: Never. All Nala Native skincare is 100% palm oil-free, supporting rainforest protection and sustainable sourcing.

Orders & Shipping

Q: Where do you ship to?
A: We ship Australia-wide and internationally using eco-conscious carriers like Shipday for same-day metro delivery and Sendle for carbon-neutral shipping worldwide.

Q: How much does shipping cost?
A: Shipping costs vary by destination and method. For Australian orders, we offer same-day delivery (metro), standard, and express options. International rates depend on location and parcel weight. Shipping details are calculated at checkout.

Q: How long does shipping take?
A:

• Australia: same-day (metro, if ordered before 12pm), 2–5 days standard, 1–2 days express
• International: 5–15 business days depending on destination

Q: Can I track my order?
A: Yes! Once shipped, you will receive a tracking number via email.

Sustainability & Ethics

Q: What sustainable practices does Nala Native follow?
A: We prioritise small-batch production, use compostable, plastic-free packaging, soy-based inks, and partner with Indigenous communities to ethically source native botanicals. We also support the Waya Nganha Fund for Indigenous women’s health.

Q: How do you ensure cultural integrity?
A: We work closely with Aboriginal Elders and Indigenous advisors to respect traditional knowledge, practice transparency, and embed cultural safety throughout product development and business operations.

Returns & Customer Support

Q: What is your returns policy?
A: We accept returns on unopened, unused products within 14 days of delivery. Opened or used skincare cannot be returned for hygiene reasons. For details, please contact hello@nalanative.com.au.

Q: What if my order arrives damaged or incorrect?
A: Contact us within 48 hours with your order details and photos. We will resolve the issue promptly with a replacement or refund.

Q: How can I contact Nala Native for support?
A: Email us anytime at hello@nalanative.com.au or visit our website’s Contact page.

Miscellaneous

Q: Are your products vegan and cruelty-free?
A: Yes! All Nala Native products are 100% vegan and never tested on animals.

Q: Do you offer sample sizes or travel kits?
A: Yes, we offer 20ml mini bottles perfect for trying new products or taking your ritual on the go.