Frequently Asked Questions

If you don’t see your question here, feel free to reach out anytime at hello@nalanative.com.au. We’re always happy to help you discover the perfect ritual for your skin and spirit.


  • What is the Nala Native 6-Step Clean Beauty Ritual?
    Our entire skincare range is built on the Nala Native 6-Step Clean Beauty Ritual:

    1. Cleanse – Remove impurities with a gentle botanical cleanser.

    2. Exfoliate – Smooth and renew with a natural enzyme exfoliant (2–3x weekly).

    3. Mist – Hydrate and tone with a native botanical facial mist.

    4. Treat – Target concerns with active serums and nourishing facial oils.

    5. Moisturise – Lock in hydration with plant-based moisturisers.

    6. Eyes – Protect and restore with natural eye cream.

    You can follow all six steps or choose a simplified version that fits your lifestyle.

    What’s the difference between 4-Step Core Ritual Sets and 5-Step Skin Concern Rituals?

    4-Step Core Ritual Sets

    • Streamlined for daily consistency without overwhelm.

    • Cover four essential steps: cleanse, hydrate (mist), treat, moisturise.

    • Some sets include optional exfoliation or eye care depending on the style.

    • Best for: everyday use, beginners, minimalists, and travel.

    • Examples: AM + PM Ritual, Simple Essentials Ritual, Hydration Boost Ritual, Brightening + Radiance Ritual, Evening Restore Ritual.

    5-Step Skin Concern Rituals

    • Designed for targeted skin goals with a more complete routine.

    • Cover five steps from our 6-step system, adding extra nourishment or specialised care.

    • Customised in the Treat step with serums/oils matched to skin needs.

    • Best for: addressing a skin concern, seasonal changes, or boosting results.

    • Examples: Hydration Ritual, Brightening Ritual, Calming Ritual, Age-Defying Ritual, Congested + Blemish-Prone Ritual.

    Can I expand a 4-Step or 5-Step Ritual to the full 6 steps?
    Yes! You can turn any set into a complete 6-Step Ritual by adding:

    • Lilli Pilli Gentle Exfoliant for Step 2 (Exfoliate)

    • Lemon Aspen Eye Cream for Step 6 (Eyes)

    How do I choose between a 4-Step or 5-Step ritual?

    • Choose a 4-Step Core Ritual Set if you want an easy daily system or are starting your skincare journey.

    • Choose a 5-Step Skin Concern Ritual if you want to focus on a specific skin goal, such as hydration, calming, brightening, anti-aging, or clearing congestion.

    Not sure? Take our Ritual Quiz to discover your personalised match.

    Do I need to follow all the steps every day?
    Not necessarily. While cleanse, mist, treat, and moisturise are great for daily use, exfoliation is recommended 2–3 times a week.
    Eye cream can be used daily or as needed. Listen to your skin, some days you may want the full ritual, others just a few steps. The key is consistency, not perfection.

    Can I mix and match products from different sets?
    Absolutely. All Nala Native products are designed to work together.
    You can start with a set and add individual products to create your perfect ritual.

    Do the seasonal rituals work differently?
    Yes. Seasonal rituals are built on the same 6-step framework.
    You can adapt product textures and botanicals to support your skin through summer hydration, winter restoration, spring brightness, or autumn calming.

  • What makes Nala Native skincare different?
    Nala Native blends ancestral plant wisdom with native Australian botanicals and clean, clinically effective ingredients.
    Our products are cruelty-free, vegan, palm oil-free, and made in small batches using sustainable practices that honour Country.

    Are your products suitable for sensitive skin?
    Yes. Our formulas are gentle and free from harsh chemicals, parabens, sulphates, and synthetic fragrances.
    They’re suitable for sensitive, dry, oily, and combination skin types.

    Do you offer sample sizes or travel kits?
    Yes! We offer 20ml mini bottles of our core products, perfect for travel, gifting, or trying a ritual before committing to a full-size product.

    How do I find the right products for my skin?
    Take our skin type quizzes! They guide you toward the best Nala Native ritual or product bundle based on your skin’s unique needs.

  • Where do you ship to?
    We ship Australia-wide using Sendle (carbon-neutral) and internationally via Australia Post.
    All orders are packed in compostable, plastic-free materials.

    How much does shipping cost?
    For Australian orders under $120 AUD, we charge a flat rate of $15.00. Orders over $120 AUD receive free shipping.
    International shipping is calculated at checkout based on location and parcel weight.

    How long does shipping take?

    • Australia: 2–5 business days (Sendle)

    • International: 5–15 business days (Australia Post)

    Why don’t you offer express shipping?
    To reduce our carbon footprint. Express shipping relies on air freight, which contributes to increased emissions.
    We’ve chosen to align with slower, intentional delivery through ground-based, carbon-neutral shipping.

    Can I track my order?
    Yes. You’ll receive a tracking link via email once your parcel is dispatched.

  • What is your returns policy?
    We accept returns on unopened, unused products within 14 days (Australia) or 7 days (international).
    Opened or used skincare cannot be returned due to hygiene and safety standards.

    What if my order arrives damaged or incorrect?
    Please contact us within 48 hours of delivery at hello@nalanative.com.au with your order number and clear photos.
    We’ll arrange a replacement, refund, or store credit as appropriate.

    How can I contact Nala Native?
    Reach out anytime via email at hello@nalanative.com.au or use the Contact page on our website.
    We’ll get back to you within 1–2 business days.